CUSTOMER POLICIES
Last updated: October 2, 2026
Customer Support
For questions about an order, digital purchase, booking inquiry, or payment, please use the Contact page. BWS Productions can also be reached by mail at 550 W Rancho Vista Blvd, Suite D #64, Palmdale, CA 93551.
Digital Products
Because digital music, books, and downloads are delivered electronically, digital purchases are generally final once access or delivery has occurred. If you receive a duplicate charge, cannot access your purchase, or receive a defective or incorrect file, contact BWS Productions within 7 days so the issue can be corrected or an appropriate refund can be considered.
Physical Merchandise
Return requests for physical merchandise must be submitted within 14 days of delivery. Items must be unused, unworn, and returned in their original condition. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable. Approved refunds are issued to the original payment method after the returned item is received and inspected.
Bookings and Cancellations
Submitting a booking inquiry does not confirm an engagement. Performances, ministry appearances, and speaking engagements are confirmed only through a written agreement and any required payment. Cancellation, rescheduling, deposit, and refund terms will be provided in the written booking agreement before payment is collected.
Refund Processing
When a refund is approved, BWS Productions will submit it to the original payment method. The customer’s bank or card issuer determines when the credit appears.
Questions
Please use the Contact page before purchasing if you have questions about these policies.